Either last night or this morning our little store got it's 3,000th positive feedback. It's taken since August 2006 for us to receive that many. Up to this point we have not received any negatives, but we have received one neutral. It's a good record.
It's not an accident that we haven't had a negative. We try to describe things accurately, keep our shipping charges reasonable, ship quickly, and communicate every step of the way. We let our buyers know when we receive their payment & when we send their item.
I know the time will come when someone will take issue with something and give us a negative. We deal with a lot of people every month, eventually it's bound to happen.
Our one neutral came back in late 2007 from someone that had an issue with state sales tax. It was an issue that could have been easily resolved, had he contacted us. But he didn't, the first we knew about his concern was when he left us neutral feedback.
So, 3,000 is a milestone I guess. All those zeros at the end.
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