Loose Ends

I dont like loose ends, and there are a couple I'm dealing with at the moment. 

The first is a buyer who bought and paid for a couple of postcards.  I got them in the mail that very day, but then a few days later it ended up right back in my mail box.  The post office returned them with a yellow sticker on the envelope saying they could not forward them to another address.

Weird.  So I've attempted to contact her to verify her address, and I've received no reply.  I can understand a person being hesitant to give out their address to someone, but I'm doing it all thru eBay (so I have an "official" eBay record of it), and I don't really know any better way to do it.  This has been going on since June 24th.  So I sent her another message today and told her I'd refund her money in a couple of days if I don't hear from her.  

My only other choice is to mail the card again, on the assumption the PO screwed up.   A couple of times the machines have read the return address & and an envelope has ended up back in my mailbox, but that wasn't the case this time.

The other loose end - recently someone bought a snapshot, paid for it, then told me not to send it for a week or so "until he knows where he's going to be".   Ok, he's moving or something, I can understand that.  But I really want to mail these things out.

The worst that could happen?  2 negatives, and low DSR ratings, potentially costing some money.  That probably won't happen.  We'll see. 

People are such untidy creatures.  Almost nothing is straight forward when you're dealing with people.